> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emby.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Emby — support channels, response expectations, and escalation options.

# Support

This page explains how to get help with Emby, which support channels are available, and what you can expect depending on your plan.

For quick access, see the **Support Channels** section below to know which contact methods apply to you.

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## Support Channels

Your available support channels depend on your subscription level.

| Support Channel                                                               | Free Users | Pro / Teams | Enterprise |
| :---------------------------------------------------------------------------- | :--------: | :---------: | :--------: |
| [Email Support](#email-support)                                               |      –     |      ✔️     |     ✔️     |
| [WhatsApp Instant Support](#whatsapp-support)                                 |      –     |      ✔️     |     ✔️     |
| [Scheduled Calls](#scheduled-calls) (custom servers, migrations, high-volume) |      –     |      ✔️     |     ✔️     |
| Dedicated On-Call Engineer                                                    |      –     |      –      |     ✔️     |

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## Email Support

Available for all paid plans.

📩 **[support@emby.dev](mailto:support@emby.dev)**

Use email for:

* billing questions
* API or inference issues
* account or workspace problems
* migration assistance
* model routing or configuration help

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## WhatsApp Support

Direct chat with the Emby team for quick help.

📱 **[https://wa.absolum.nl](https://wa.absolum.nl)**

Use WhatsApp for:

* setup help
* OpenAI-compatible integration issues
* rate limit or performance troubleshooting
* choosing or comparing models
* urgent migration support

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## Scheduled Calls

For advanced needs, migrations, custom GPU servers, or enterprise setups.

📞 **[https://cal.com/absolum/30min](https://cal.com/absolum/30min)**

Recommended for:

* planning or deploying a dedicated GPU server
* architecture / routing consultations
* private model hosting
* enterprise compliance or data sovereignty reviews
* high-volume usage planning

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## Customer Responsibilities

To help us solve issues quickly, we ask customers to:

1. Provide helpful details (logs, timestamps, model names, request IDs).
2. Stay available during troubleshooting.
3. Follow basic setup instructions (correct API key, base URL, model ID).

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## Support Etiquette

All support interactions must remain respectful.\
Abusive or hostile communication toward Emby staff will result in removal from support channels and, if needed, termination of support access.

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## Changes to This Support Policy

We may update this policy over time.\
Continuing to use Emby after changes means you accept the updated terms.

***