> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emby.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to disable subscription upgrades/downgrades in customer portal

> Learn how to disable the option for customers to upgrade or downgrade subscription plans from the customer portal.

<Steps>
  <Step title="Go to Organization Settings">
    In the Polar dashboard sidebar, click on **Settings**.
    You can also go directly to:\
    `https://polar.sh/dashboard/${org_slug}/settings`\
    Scroll down to **Subscriptions** section.

    <img height="200" src="https://mintcdn.com/absolum/01UT7zxG_h6ounVW/assets/guides/disable-prices-changes-by-customer/settings.png?fit=max&auto=format&n=01UT7zxG_h6ounVW&q=85&s=9cf81c9d2b6132a6b2e8a9cfba9340ab" data-path="assets/guides/disable-prices-changes-by-customer/settings.png" />
  </Step>

  <Step title="Toggle Allow price changes">
    **Toggle OFF** Allow price changes to prevent customers from upgrading or downgrading their subscriptions from the customer portal.

    <img height="200" src="https://mintcdn.com/absolum/01UT7zxG_h6ounVW/assets/guides/disable-prices-changes-by-customer/disable-price-changes.png?fit=max&auto=format&n=01UT7zxG_h6ounVW&q=85&s=ea519552089dc9a415824640bea0892b" data-path="assets/guides/disable-prices-changes-by-customer/disable-price-changes.png" />
  </Step>

  <Step title="Save the changes">
    Click **Save** in the **Subscriptions** section to save the changed settings.

    <img height="200" src="https://mintcdn.com/absolum/01UT7zxG_h6ounVW/assets/guides/disable-prices-changes-by-customer/price-changes-saved.png?fit=max&auto=format&n=01UT7zxG_h6ounVW&q=85&s=af26c3063e020443f92fd1fc6888b2e7" data-path="assets/guides/disable-prices-changes-by-customer/price-changes-saved.png" />
  </Step>
</Steps>